Last updated: 05/08/2026
Teoma Health is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your personal information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information.
A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.
What is personal information and why do we collect it?
Personal information is information or an opinion that identifies you as an individual. Examples of personal information we may collect include your name, address, email address and phone number.
We collect this information in a number of ways, including through enquiries and bookings made via our website, by phone or email, and in person at our clinic. We don't guarantee the privacy practices of external websites or platforms we link to or use.
We collect your personal information for the primary purpose of providing our services to you and communicating with you about your appointment or enquiry. We may also use it for secondary purposes closely related to these, in circumstances where you'd reasonably expect such use.
Where appropriate and possible, we'll explain why we're collecting your information and how we plan to use it at the time we collect it.
Sensitive information
Sensitive information is defined under the Privacy Act to include information or an opinion about things such as an individual's racial or ethnic origin, political opinions, religious beliefs, membership of a professional or trade association, criminal record, or health information.
We do not intentionally collect sensitive information as part of our services. The personal information we collect is limited to general contact and booking details needed to arrange and manage your appointment with us.
Third parties
Where reasonable and practicable, we collect your personal information directly from you — whether through our website enquiry or booking form, by phone or email, or in person. We do not currently receive your personal information about you from third parties.
Disclosure of personal information
We do not currently share your personal information with third parties on a regular basis. Your personal information may only be disclosed:
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- Where you consent to us disclosing it to a third party
- Where required or authorised by law
Security of personal information
Your personal information is stored in a manner that reasonably protects it from misuse and loss, and from unauthorised access, modification or disclosure.
When your personal information is no longer needed for the purpose it was collected, we will take reasonable steps to destroy or permanently de-identify it. Booking and enquiry records may be retained for a minimum of 7 years for accounting and business purposes.
Cookies
Our website may use cookies to improve your browsing experience and to understand how visitors use our site. You can adjust your browser settings to refuse cookies, though this may affect how some parts of our website function.
Access to your personal information
You may request access to the personal information we hold about you, and ask us to update or correct it, subject to certain exceptions. To do so, please contact us in writing using the details below.
Teoma Health will not charge a fee for you to request access to your information, but may charge a reasonable administrative fee for providing a copy of it.
We may ask you to verify your identity before releasing any requested information, to help protect your privacy.
Maintaining the quality of your personal information
It is important to us that the personal information we hold about you is accurate, complete and up to date. If you find that your details have changed or are incorrect, please let us know as soon as practicable so we can update our records.
Policy updates
This policy may change from time to time and any updates will be published on our website teomahealth.com.au. This policy was last updated on the date shown above.
Privacy policy complaints and enquiries
If you have any questions or concerns about this Privacy Policy, or wish to make a complaint about how we've handled your personal information, please contact us:
Teoma Health
9 Third St, Warrandyte VIC 3113
0400 656 622
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.